Welcome!

Are you passionate about delivering exceptional customer service and fluent in Italian?
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center.  As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients. 

About Our Company

We are a group of dynamic trailblazers, revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Our commitment to excellence and customer satisfaction sets us apart, and we take pride in building strong relationships with our clients through effective communication and support.

Role Overview

Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.

As an Italian Speaking Customer Experience Specialist, you will be at the forefront of our customer interactions, providing top-tier support and solutions. You will conduct the following tasks:

• Communicating with customers through various channels in Italian and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

Key Responsibilities

• Customer Support: Manage and resolve customer inquiries via phone, email, and chat in a timely and professional manner.
• Problem Solving: Identify customer needs and provide appropriate solutions, escalating complex issues when necessary.
• Relationship Building: Build and maintain strong relationships with customers by providing empathetic and proactive support.
• Continuous Improvement: Contribute ideas and feedback for improving customer service processes to enhance overall satisfaction.
• Team Collaboration: Work closely with cross-functional teams to address customer concerns and ensure a seamless experience.

Essential Skills and Qualifications

• Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• MUST BE WILLING TO WORK IN-PERSON, WITHIN OUR CONTACT CENTER LOCATED IN BUCHAREST, ROMANIA
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment. (full time Work from Office)
• Strong problem-solving skills with a focus on providing effective solutions.
• Excellent interpersonal skills and the ability to work collaboratively in a team environment.
  

What We Offer

• Opportunities for professional growth and development.
• A supportive and professional work environment.
• Focus on work-life balance and employee well-being.

Compensation

• Base Salary - EUR €17,000 to €18,000

How to Apply

If you are a customer-focused professional fluent in Italian, eager to contribute to our team's success, we invite you to apply. Please submit your CV and a cover letter detailing your experience and suitability for the role. We look forward to learning more about you.