Welcome!

Are you a skilled technician with a knack for solving complex problems and a passion for the manufacturing industry?
We are seeking an experienced Industrial Packaging Equipment Service Technician with expertise in Packaging and Manufacturing to join our dynamic team. This role offers a fantastic opportunity to work with cutting-edge technology and play a critical part in our operational success.

About Our Company

Our company is a leading independent distributor and manufacturer of corrugated and value-added packaging products, equipment, and services in the U.S.  We pride ourselves on fostering a culture of excellence and delivering exceptional service. As part of our expansion, we are looking for a proactive and detail-oriented technician to maintain and enhance our equipment efficiency and reliability for our clients.

Role Purpose

The Packaging Equipment Service Technician supports the packaging programs and services by providing fast, best-in-class packaging equipment service and machinery repair to enhance our customers’ productivity and reduce their downtime.

The Packaging Equipment Service Technician travels to our customer’s businesses to perform routine and preventative maintenance and repair, installs and tests new equipment, and trains customers on proper usage and maintenance of packaging equipment and machinery.

As an important member of the Packaging Automation team, the Packaging Equipment Service Technician maintains excellent technical and mechanical skills, and models a customer-first mindset to building lasting customer relationships, and support growth objectives.

Key Responsibilities

• Equipment Maintenance: Perform routine inspections and preventative maintenance on a variety of packaging and manufacturing equipment to ensure optimal operation.
• Troubleshooting: Identify and diagnose equipment failures and malfunctions swiftly to minimize production interruptions.
• Repair & Installation: Execute equipment repairs and installations, adhering to safety and quality standards.
• Technical Documentation: Maintain accurate records of maintenance and repairs to track equipment history and performance.
• Collaboration: Work closely with production teams to understand equipment needs and provide technical support.
• Continuous Improvement: Recommend process and equipment improvements to enhance manufacturing efficiency and effectiveness.
• Safety Compliance: Ensure all equipment operates in compliance with health and safety regulations.

Essential Functions

• Trouble-shoot and provide in-house repair and technical phone support.
• Prepare proposals and miscellaneous correspondence.
• Maintain thorough customer records.
• Attend training by local Technicians, or at the equipment manufacturer’s locations to maintain and enhance technical and mechanical skills.
• Collect information and equipment data during customer calls to prepare the sales team for customer interactions.
• Prepare for customer calls with a professional appearance, necessary tools and relevant customer information.
• Travels within a 300-mile radius of location to customer locations.

Preferred Skills and Qualifications

• 5+ years of experience as an Industrial Equipment Technician in a packaging or manufacturing setting.
• Proficient in reading mechanical blueprints and electrical schematics.
• Self-starter and comfortable working with people in troubleshooting and problem-solving.
• Able to diagnose and solve problems based on customers' non-technical descriptions.
• Proficiency in basic computer skills is required.
• Use of tablet and PC-based “Field Service Tool” for signature collection and parts and service call transmission.
• Excellent communication and customer service skills.
• Must be team-oriented and possess a strong commitment to quality.
• Demonstrated initiative in professional development.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently
• Technical schooling in electricity, electronics, or equipment maintenance of at least 5-7 years is preferred.
• Certification in industrial maintenance or related technical field is a plus.
• Allen Bradley PLCs logic development and troubleshooting a plus.

What We Offer

• Competitive salary package with opportunities for overtime.
• Comprehensive benefits package
• Professional development opportunities and career advancement.
• A collaborative and innovative work environment.

Compensation Details

• Base Salary - USD $65,000 to $75,000
• Opportunity for performance-based bonuses.

Application Process

If you are passionate about machinery and excited to contribute to a leading manufacturing team, we invite you to apply. Please submit your CV and a cover letter detailing your relevant experience.