WELCOME 

We are seeking a reliable and personable individual to join our team as a Front Desk Receptionist in the Customer Support department of a leading Marketing & Branding company. 

About Us 

We’re a recognized leader in the marketing and branding world, dedicated to delivering innovative solutions and exceptional service. Our team thrives on collaboration and creativity, fostering a supportive and inclusive workplace where everyone can grow and succeed. We’re proud of our reputation for providing premium experiences to every client and guest we serve.

Key Responsibilities 

• Greet all visitors, clients, and colleagues in a welcoming, professional, and friendly manner.
• Answer, screen, and direct telephone calls and manage the company’s main inbox, providing accurate information or redirecting as appropriate.
• Manage incoming and outgoing post and deliveries, ensuring timely distribution within company standards.
• Maintain the appearance and organization of the front desk, lobby, and meeting rooms.
• Assist with scheduling client meetings, interviews, and room bookings.
• Provide customer support for basic enquiries about promotional branding products and services, escalating complex issues as required.
• Monitor and manage visitor logs and security processes to ensure compliance with company and data protection policies.
• Support administrative tasks, including data entry, filing, invoicing, and document management.
• Communicate effectively, both face-to-face and in written form, with clients and internal teams, maintaining a high level of customer satisfaction.
• Perform other related duties as assigned by management.

Qualifications 

• 1-2 years of experience in a receptionist, front desk, or customer service role, ideally within the promotional branding or related industry.
• Proficient verbal and written communication skills in English & Spanish 
• Excellent interpersonal skills and a friendly, approachable demeanour.
• Good organizational and time management abilities with an ability to multitask effectively.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to operate office equipment, including multi-line phones, scanners, printers, and copiers.
• Demonstrated reliability and punctuality.
• Able to work both independently and collaboratively within a team environment.
• High level of attention to detail.

Benefits & Schedule 

• $18-21 per hour 
• Opportunities for career growth and professional development in a dynamic promotional branding environment.
• Monday-Friday 9 am-5 pm on site