Welcome!

Are you a friendly, highly organised professional with a natural ability to make people feel at ease? We are looking for a Customer Support Receptionist to be the welcoming face and voice of our team. This opportunity is ideal for someone passionate about delivering excellent service and building positive connections with colleagues, clients, and visitors.

About Us: 

At our company, we are leaders in the promotional marketing sector, committed to creative solutions and outstanding service. Our team values collaboration, innovation, and a supportive, inclusive work environment. We pride ourselves on delivering premium experiences for every client and guest.

Role Overview

The Customer Support Receptionist is often the first point of contact with our business, greeting visitors, managing inbound calls, and providing general administrative support. If you thrive in a busy, people-focused environment and enjoy supporting dynamic teams, we’d love to hear from you.

Main Customer Service Responsibilities

• Warmly welcome and check in all visitors, ensuring a positive first impression at all times.
• Efficiently answer all incoming telephone enquiries, redirect calls, and relay messages promptly and accurately.
• Assist clients and staff with queries, providing information or directing them to the appropriate team members.
• Help maintain a tidy and welcoming reception area that embodies our standard for client care.
• Support daily office operations: booking meeting rooms, handling deliveries, and managing mail.
• Perform general administrative tasks such as data entry, document preparation, and filing.
• Help coordinate internal events, meetings, and special projects as needed.

Skills and Qualifications 

• Previous experience in a front desk, customer service, or receptionist role preferred.
• Bilingual (English & Spanish) - Read, Write, and Speak 
• Exceptional communication skills—confident, clear, and approachable with a professional telephone manner.
• Excellent organisational skills and the ability to manage multiple tasks with high attention to detail.
• Competence with office technology (phones, printers, email, and scheduling tools).
• A helpful, proactive attitude and a problem-solving mindset.
• Commitment to diversity, confidentiality, and excellent customer experience for every customer and colleague.

Salary & Benefits 

•  $18 per hour
• A workplace culture that prioritises diversity, inclusion, and professional growth.
• Opportunities for career development and role progression within the company.
• Modern office with convenient location and flexible working hours (Monday to Friday, standard business hours).
• Comprehensive training to ensure you succeed and feel supported from day one.

This is a fully on-site role, no remote work!